Under the concept of globalization of service commitment, ETON CERAMICS INDUSTRIAL CO..LTD. has been pursuing to provide customers with 100% satisfactory service. The professional service team is composed of regular training and assessment personnel with comprehensive technology, and has a perfect after-sales service system. Maybe you are a professional designer, maybe you are the procurement director of the Engineering Department, or maybe you are a new purchaser who has just come into contact with Bathamate Sanitary Ware. No matter whether you have known about the brand and products of  ETON Sanitary Ware, for your questions, we are here to list the common problems of ETON Sanitary Ware service guarantee, and look forward to serving you.

1、 Service concept:

Focus on customers and worry about what customers need.

Products and services are integrated, and selling products is selling services.

Our service goes wherever the customer is.

2、 Customer service awareness

1. The purpose of service: to provide high-quality service and maximize sales.

Pre sales services: product consultation, product publicity, bathroom design, water and electricity guidance, etc.

On sale service: delivery, product installation, product commissioning, use and maintenance guidance, etc.

After sales service: product maintenance, information collection and feedback, customer satisfaction, etc.

2. Importance of service:

Ensure the final completion of product sales;

Feed back product and service information and promote product improvement and innovation;

Enhance communication with customers and strive for their trust and sense of security;

Establish a good reputation to promote secondary sales and customer relations;

The inevitable requirement for the sustainable development of enterprises.

3. High quality service: reliable products, comfortable environment, professional image, standardized etiquette, warm and thoughtful, quick response, and attention to details.